We’re just back from Specsavers, getting our new glasses sorted out. As I wrote earlier in the week, I was having problems with my new glasses, with one eye having problems focusing, and also issues with fringing. I went in yesterday morning, and spoke to the assistant manager who confirmed that the lenses matched my prescription, and then without any prompting offered to retest my eyes for free this afternoon. When I got home Beth said that she hadn’t adapted to her new glasses, and since she was tested at the same time as me, thought that she would like to have hers double checked too, so I phoned and they booked her in too.
Anyway, we arrived today and there was a guy not in uniform who I assume was the senior optician who retested both our eyes. He found that both our prescriptions were slightly different from what had been tested last time. In my case the distance numbers were correct, with one eye 0.25 out, but the angle of my astigmatism was wrong – hence the bluring.
On top of replacing the lenses, which could be argued was down to mistakes on the original test, I also discussed the fringing problems, and also the choice of frame, and whereas last week I doubted whether they would they allowed me to pick a different frame.
We had a discussion about the lenses, as they still recommended putting in the 1.67 high index lenses, as opposed to the 1.6 lenses, which were half the price, the argument being that I would get better vision with the 1.67 lenses. However I did get an assurance that if I still had problems with the 1.67 lenses they would replace them with 1.6 index lenses.
All in all, I’m really quite pleased with the whole experience. Producing an eye prescription is a pretty tedious process as it relies on asking questions, and half the time I’m saying that I really can’t see much difference, so I’m not too upset about the problem with the original test. What made the difference was that they were willing to put themselves out, even to the point of allowing me to change to a different set of frames.
Whilst I’ve seen a number of people grumble about poor experiences at Specsavers, I’m glad to report that in Lower Earley they are honouring the promise:
We want you to be completely happy with your purchase at Specsavers Opticians.
If you have any concerns within six months of the date of purchase, we will put it right. No quibble, no fuss.