Buyer Beware – Garmin UK Online Store

Over the past year or so Garmin have finally started to provide software for the Mac. One of those new pieces of software, currently in beta is BaseCamp, a tool that works with various of the Garmin topographic mapping products giving a three-dimensional view of the mapping data, similar to the view that their latest series of handheld GPS units can produce.

Amongst the mapping products I have are both Topo UK and Topo Canada, however only Topo UK was recognised by BaseCamp.

The reason turned out to be fairly straightforward, BaseCamp needs topographic data that includes Digital Elevation Model or DEM data, and whilst Topo UK includes that data, the early release of Topo Canada that I have, version 2, doesn’t include that data. Not a problem, as in the five years since I bought my copy, Garmin have updated Topo Canada to version 4, that includes the required data.

Since I’ve recently bought and registered another Garmin product, I had a discount code that offers me ten percent off products in their online store, so I took a look at their UK store, and found that they had the up to date version 4 of Topo Canada listed so I put in my order for the upgraded version.

The parcel turned up today, and opening the package, the box looked rather much like the Topo Canada packaging I already had, the computer requirements didn’t match those listed on the website – no mention of the Mac for a start – and the copyright on the box was 2004. Taking a look inside, rather than one DVD it was a four CD set, and the version number on the back of the box was version 2. Despite listing the latest software on their website, Garmin UK had sent out the same software I already had.

Not surprisingly I was not best pleased, so I gave Garmin UK a call – well three calls actually as their phone handling system cut me off mid-call twice before I got to talk to a real person. Explaining the problem , he went away and took a look and said that the only Topo Canada they had in their stock was the version 2 they had sent me.

They did try to persuade me to stick with what they had sent, but once I’d said that I already had a copy of that, and that I specifically wanted the version with the DEM data to use with BaseCamp, they said they would talk to their head office, and I’m currently waiting for a call back with their answer.

The problem of course is that although Garmin UK are currently being quite helpful, they are quite blatantly in contravention of the Sale of Goods Act in that the product their website describes – a Mac compatible version of Topo Canada – is not what they’re sending out. If they replace my copy with what I ordered or give me a refund I’ll probably leave it at that, but certainly if you’re buying map software from Garmin UK, especially if it is something pretty specialist, be aware that they are still selling off their old stock, even if it is five years old.

2 thoughts on “Buyer Beware – Garmin UK Online Store”

  1. If you haven’t opened the box/broken the seal, you also have distance selling regulations on your side.

    You can return any item bought online for whatever reason (does not need to be faulty or mis-sold) within 14 days. You lose P&P but at least you get the purchase price back.

  2. Unfortunately the version number is only printed on the CD casing, nothing on the outside box. The CD is still in it’s plastic covering though, only broke the seal on the outside box, not the CD.

    If they start giving me grief over that, it is pretty clear that they are shipping out something different from what is described on the site, so I guess I’ll give Which a call and get them to have a word…

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