Beth went for her second opinion from Eyesite today, with interesting results.
She was given a comprehensive, thirty minute test, twice as long as the fifteen minutes we both got at Specsavers. The test found that although the prescription for her right eye produced by Specsavers was correct, there was a problem with her left eye, specifically that the angle of her astigmatism was incorrect. After this she phoned Specsavers and booked an appointment to sort out the problems, however she was decidedly frustrated to have to go back again with another problem with the test. After she phoned me, we changed our minds. The main reason for the change of mind is that in my original test from Specsavers, the problem was an error in the angle of my astignatism on my left eye. With the latest pair of glasses the left eye caused problems, and although I returned the glasses due to the chipped lense, trying out my sunglasses again it is the left eye. Basically having had four eye tests between us, all the problems seem to be on the left eye, generally the angle of the astigmatism.
Whilst it may be coincidence, it doesn’t give me much confidence, I don’t know enough about the opticians kit to know whether it is possible for an astigmatism test to produce a consistent error for some reason. To be frank I’m getting fed up with having to make endless trips to the shop. Also the fact that on a retest, where there had been problems with the first test it is concerning that a similar mistake was made.
Anyway, after getting the runaround a little from Specsavers on the phone, Beth eventually got agreement that, although they would like the chance to sort the problems out, they would issue a refund for us tomorrow. After that we’ll make an appointment for me down at Eyesite, and see quite whether my Specsavers prescription is correct.
It is worth saying at this point that I have had good experiences with Specsavers in the past, but as it is a franchise, it is sometimes a bit of a lucky dip. Suffice to say that we’ll probably avoid the Lower Earley branch in future.