So there I was on Saturday, fully expecting by this point to be able to write about my now activated X-Series phone, but come Monday morning, I was still getting the ‘your phone will be activated in 24 hours’ service message on both mine and Beth’s phone.

I’d already talked to Simon on Sunday about the time it was taking, so when I let him know that the phones were still not on, he chased it up. After talking to some colleagues he came back with the answer that both our phones, together with a whole batch of other sales (another six customers I believe) that went through at the same time had produced an error on registration. From what I can gather, although our phones and SIM cards are valid for the 3 network, the phone also has to be registered at the other end. As part of this process, the sales order number is validated, and for some reason the network systems are refusing to accept all the sales order numbers for our particular batch – so it’s not just us with the same problem. Currently their IT department appear to be trying to fix the problem to allow the phones to register – not the most salubrious start to our relationship with 3 – have to hope that X-Series is worth it!!!