In the past I’ve had one or two issues with Sky installers, generally a drawn out discussion getting them to run cables where I want them, but I was fairly confident this time since all that was required was to replace our existing Sky+ box with a new Sky+ HD box – not much to do for the flat rate £60 installation fee. I’d already measured the slot for the box to go into in the cabinet – it fitted although it was tight, all the cables were there, simple you might think.
When I came home, the first thing was that the Sky+ HD was placed at a jaunty angle because “it didn’t fit” – thirty seconds of shuffling solved that. Then I turned on the box. BBC HD worked fine, but none of the subscription HD channels did – so he hadn’t actually activated the card for HD.
Okay, phone up Sky and go through the process.
This proved to be slightly confusing as the techie originally tried to guide me through the HD settings pages, whilst the box had the old style Sky Guide – despite the yellow sticker on the front asking the installer to do the over the air download, he’d not bothered with that either.
The techie quickly activated the remaining channels, so we sat back and waited for a programme to record, only to be presented with an error again asking us to call Sky – another few minutes on hold whilst a different techie activated the recording facilities.
Once that recording had finished I went through the over the air download procedure myself, and we now have the latest Sky Guide, plus ITV HD set up.
And then the final icing on the cake, when I sat down to try and make this blog posting, I discovered that despite not needing to touch it at all, the installer had pulled the network cable out.
So of all the tasks the Sky installer had to do today, the only one he actually did was deliver the box, all the rest I ended up doing, and I paid a grand total of £60 for this…
Having said that, the HD picture is really good…