
I came across an interesting article on the BBC News Website yesterday. It seems that after they have been heavily criticised over a number of practices, including late fees, usage fees, and an investigation of the whole industry by MP’s, they have a new way to try and make more money out of consumers.
This time they are targeting regular payers, the people who because they always pay off their bill in full, don’t make them much money. A Barclaycard customer contacted the BBC’s Moneybox programme after he received his bill at the normal time, but found that his payment date had moved from the 9th of the month to the 3rd. The fact that this occurred for his December bill also seems decidedly suspicious. Most peoples December bills would be bigger, plus with the Christmas holidays the cheque would have to be sent significantly earlier so as to get there on time. The consumer involved regards it entirely as a policy to maximise late payments by Barclaycard.
The response from Barclaycard is pretty honest. Ian Barber from the company said that Barclaycard was
“having to face up to the fact that clearly we are not making as much money out of customers that pay their bill in full as we are out of those that borrow�
and that they were
“quite open about it… if you pay your bill in full every month you may get a few days less to pay… That is the fact of it and we are not going to shy away from that.â€?
The suggestion from the article was that to avoid the problem you should set up a direct debit for the full bill, which is what we have set up on our cards already. However, it is worth noting that even with that, we have been hit by a similar problem ourselves. Since the direct debit payment is fixed, one of our card companies has moved our billing date, so rather than being billed early in the month, around the 3rd or 4th, it now bills almost two weeks later on the 15th. It is also worth pointing out that we have never actually been officially notified of the change, it just moved.
The golden rule seems to be that as the man from Barclaycard says credit card companies are primarily in it to make money, so it is always important to keep a close eye on what they are trying to charge you, whether it’s a £25 late charge for failing to pay £5, or moving the payment date to try and trip you up.


