When the reminder that our Focus needed servicing a couple of weeks ago, we found out that our local Ford dealership which was Reg Vardy had now become Evans Halshaw following their merger with Pendragon PLC. It doesn’t seem to have made that much of a difference.
The car was in for it’s MOT and service. Last year listed on the warnings list was worn brake pads, which Beth highlighted when she dropped the car off. This time around there was no mention of the brake pads, nor were they changed. Were they wrong the last time or this?
Just to further build confidence, they also highlighted that there was a problem with the headlamp alignment on the nearside. This is the headlamp that is impossible to change, so the only people who have touched the lamp are the technicians at Reg Vardy/Evans Halshaw who are supposed to realign the lights after the change – the whole reason a dealer has to do the bulb change in the first place. Another issue they highlighted was that the air conditioning had never been recharged – it has, a couple of years ago – and it was Reg Vardy/Evans Halshaw that did it – apparently that error is down to the new computer system.
As a result of the headlamp issue I’d already decided to not get another Ford, however after this effort, particularly them trying to charge me to put right something they didn’t get right in the first place, I’m certainly considering whether another garage would be in order.