Tag Archives: Bank

A Good Old British Panic

So after the announcement from the government last night, calm seems to have returned to Northern Rock branches across the country – well aside it seems for Golders Green where savers were still queuing this morning with the government guarantee being seen as some sort of ruse.

However social commentators are already starting to draw comparisons with another September panic – the UK Fuel Protests, or more precisely what happens if ever there is a rumour of another blockade. For example in September 2005 after a series of news stories about potential protests, long queues started forming outside petrol stations, and thousands were emptied of supplies. However the protesters said several times that they had no intention of blockading refineries again, and in the event only a small number even protested. The panic produced more of a problem than the event itself.

In exactly the same way, the Northern Rock applied for a bail out from the Bank of England, and despite people regularly saying that the bank was financially solvent, queues quickly formed of savers withdrawing their money, exacerbating the problem.

So was it right in both cases for people to panic? In the case of the September 2005 Fuel Protests people only needed to remember a few years before to the chaos that was caused by the first UK Fuel Protests. There was also a general level of mistrust both of the protesters themselves, and of government assurances. This time around, again people distrusted government and official assurances. Also anybody who looked at the compensation scheme realised that for any sort of reasonable level of savings, you were going to lose – only the first £2000 is fully guaranteed. Certainly back in 2005, whilst I didn’t queue for hours, I did make sure I’d filled up both cars so as we could get to work, and if I’d had any money in the Northern Rock I’d probably have moved it as a precaution.

So maybe the commentators are slightly wrong, the British don’t like a good panic – they just fundamentally don’t trust people in authority and what they say – hence why the people in Golders Green were still withdrawing their money this morning.

Bankrupting a Bank

Today was the second day of queues outside branches of the Northern Rock bank as savers rush to withdraw their savings after the bank applied for emergency financial support from the Bank of England on Thursday. The first time anybody has had to do this since the 1970’s.

There have been regular assurances that the bank is in no immediate danger of collapse – the bail out is apparently needed to help cash flow. The problem is that the Northern Rock business is primarily built on mortgages, so the question is whether the rush to withdraw savings is only going to make things worse.

Current estimates are that 4%-5% of savings in the bank have been withdrawn, which considering that this in part underpins the mortgage business could be a problem.

However if it all goes under, who loses out? Least to lose are the mortgage holders – essentially they’ll just end up paying back the money to whoever picks up the Northern Rock mortgage business. Savers are protected by Financial Services Compensation Scheme, but for anybody with savings over £2000 they won’t get back everything – hence why savers are withdrawing money now. The current scheme would cover the whole of the first £2000 then 90% of the next £33,000. Any money above £35,000 could be lost altogether. Shareholders probably have the most to lose, although any who still have their shares has lost a pretty large amount already.

Thankfully I don’t have either savings or a mortgage with the Northern Rock – but I can well understand savers withdrawing their money – and I’m also going to be keeping an eye on those banks I do have dealings with just in case!

Why Smile makes me Smile

For a number of years I’ve been a happy customer of Smile, the internet division of the Co-operative Bank. As you may know, Smile has some of the highest customer satisfaction levels of any UK bank – you can see a selection of their awards listed here.

To show you why, I’ll give an example. Last week I needed to order some foreign currency for our upcoming trip to Taizé, and also for a later trip to a wedding in Canada. As a result I needed three currencies – Canadian Dollar for Canada, Euro for France, and a few Swiss Francs as we are flying in to Geneva. The Smile website has a fairly simple interface for ordering currency which just asks you for an amount in sterling, and a currency, so I had to do it three times, once for each different currency type.

At this point, ask yourself what your bank would have done? I’m sure that 99% would expect your bank to have processed and charged for three separate transactions, but not Smile. I got a nice little note from one of their staff members who had spotted the three orders going through and had put them all into a single order for me, and only charging once for the handling.

Bank Logic

Interesting bit of bank logic. I was trying to access my online banking service this morning and it was refusing my access code – I assume mine got reset when Beth phoned up to change her code yesterday. However whilst I was waiting for them to unblock my access the agent came out with the following statement: “I notice you have one of our savings accounts are you saving for anything in particular?” My answer to that was no. Then the follow up question that I assume would have been asked whatever I answered “Have you considered one of our loans?” At that point I pointed out that since I had a mortgage with them anyway why I would need another loan from them – a question he didn’t answer… Actually, I guess he is probably told to sell everyone a loan…