Category Archives: Cars

Stuff about the cars

VW Service – In Three Parts

So yesterday was another early start, as my Golf went in for part two of it’s service that was started last week. As I mentioned a couple of weeks back, I’m running the Golf on variable service intervals – so when it went in last week it hadn’t had a service since February 2006, over 14,000 miles ago.

There were things I knew would need doing. There had been a warning over the brake pads on a previous visit to the garage as a result of the visual inspection they do as a matter of course, so I was expecting that. What I wasn’t expecting was the news that the inside edges of three of the tyres on the car had worn significantly, so the tyres now needed replacing.

Last week they didn’t have anything other that some obscure brand of tyre I’d never heard of in stock, so they ordered in a set of Bridgestones of the same type that were on the car already, and booked the car in for this weeks visit. They had also managed to reproduce the internal lighting hiccup I’d found on the car last year, and needed to get parts in to fix that under warranty. So we found ourselves again up early to take the car in for part two.

It has to be said, that from the point of view of the garage, things did not go well. First off, since the switch was a warranty job they had had to wait for the all clear to go ahead from VW – and that hadn’t come through, so they couldn’t do the switch. The second problem became clear when they tried to do the tyres.

I’m not sure of the technicalities, suffice to say that at lunchtime I had a call from one of their technicians to say that there were problems with the set of Bridgestones they were trying to fit, and would I mind Continentals instead – I said no problem with that. However later on I got another call from the garage, apologising for the fact that during the course of fitting the new tyres they had damaged the alloy wheels on the front, and that they would of course arrange for that to be fixed at their expense. Although obviously it’s annoying when things like that happen, what was excellent is that the garage phoned up an held their hands up to something going wrong, and I didn’t have to either spot the problem and complain, or hassle them to get it to fix it.

I rolled up at the garage to pick up the car and took a look at the damage – it is worth mentioning that as most people do, I’d already managed to scrape the alloys thanks to a close encounter with a kerbstone, so I was going to ask them to fix that whilst they were at it – but I didn’t need to – although there was more obvious damage than my scrape, they’d managed to damage the same alloy I’d done already. Even better, for part three, no early morning – since it’s all a warranty job they’re going to come and pick the car up from work, and then whisk it away to do the switch and sort out the alloys, and then deliver it back when they’re done.

Anyway, what with the new tyres, and the full alignment and tracking checks they did – which found some of the settings significantly off – I took the car for a run around the block, just to see what had changed. Heading south out of Reading onto the A33, I switched onto the old A32 down to Hook when I got to Risely to see what it was like on twisty roads, and then from there onto the M3 from junction 5 up to 4a to see how it now handled on the motorway. From there back home via the A30 and A327. I have to say, that although as I’ve got older, and especially once I had a 44 mile commute I’ve stopped doing drives like this, and it was really quite fun to just drive without needing to get anywhere in particular. Whilst the combination of a TDI engine and the soft suspension is really intended for comfortable cruising – something reflected in the relatively low insurance grouping – with the right roads, the Golf is still a good deal of fun to drive.

A PARKING Violation!

There are times when a satnav that I could easily download the track logs from.

Having received a mysterious bill relating to our car rental in Switzerland in the summer I queried it with Hertz Customer Relations in the UK. Today I got a reply from them, going through the expected spiel about the renter being liable for all offences committed during the rental period, but then with a bit more detail about the offence. The e-mail said the following:

I can however, advise you that the fine issued was in relation to a parking violation which occured at 16:37 on the 4th of August.

What is worth bearing in mind is that we picked the car up from the rental company car park, and then went from there onto the motorway and over the border – we didn’t actually park the car anywhere at all in Switzerland – so something weird is certainly going on.

I don’t know whether somebody has cloned the car registration plate or some parking attendant has incorrectly written down a registration plate, or there has been some other error, but it wasn’t us. Now if only we had the GPS logs we could prove that we were moving all the time…

Countdown

As a result of my the variable service intervals on the car, it is always a bit of a surprise when it announces it needs a service. To get around that, it will usually come up with a warning that one is coming up. A couple of weeks ago, the Golf announced that it would need a service in 3000 miles – no problem, on my current mileage that will be sometime next year. A while later this dropped to 2900, 2800 and latterly to 2700. When I started it up this morning it was saying 2700 miles, and all I did was take it down to Microsoft in Reading, which is urban roads and a couple of miles of motorway, came back to it tonight and with a fanfare (well an annoying dinging really) it announced that it needed a service now. Not quite sure what happened to it during the day to bring it on, but anyway, hopefully I can get it booked in next week.

Temptation

One of the letters that was waiting for us when we got back from our holiday was one from the car finance company reminding me that the payments had almost been made on our Golf and that it was almost time for the final balloon payment on the credit agreement. The letter of course was tempting me with a new car – the whole reason they offer the deal.

Being the end of the deal, also means that the first MOT on the car was due, which is what we had today. It’s also one of the infrequent occasions when I get to drive Beth’s car – the Ford Focus that I replaced with the Golf three years ago. Every time it reminds me why I replaced it – and of course you only need to look through the entire category on the blog devoted to me grumbling about the car to realise quite how I feel about it.

As such, I’ve regularly thought about getting rid of it – usually more so after an experience with Reg Vardy. What is even more of a push is if I follow that up with an experience at our local VW dealer, Ridgeway. So a lousy experience a few weeks ago with Reg Vardy, followed by the MOT today, and where did we end up whilst we were picking the car up? Looking at new cars…

vwpolodune.jpg

It has to be said, that Mrs Peat has fallen for this one – an ex-demonstration Polo Dune 1.4 TDI. It’s only nine months old, and being a demonstrator only has a few thousand miles on the clock. Basically the Dune is a normal Polo but looking a bit SUV-ish. It does have a bit of a higher sitting position than the regular car, plus alongside the styling tweaks has bigger wheels, and the suspension lifted by 20mm. Bearing in mind that Beth used to drive a Dodge Dakota in Canada the SUV-ish look does tend to appeal to her, alongside the small size that she misses from her Ford Fiesta.

We took it out for a test-drive too – it’s not got the same level of power as the Golf, and does sound a lot more diesel like at low-revs. However it is pretty nippy, and cruises quite comfortably at motorway speeds. So for what Beth needs, which is a good little run-around to go to work and back, and make occasional motorway trips it’s fine. Oh, and it can hook up to an iPod too… 🙂

The dealer seems to be proposing some complicated modification of our credit agreement whereby we continue the agreement paying off the Golf, buying the Polo and trading in the Focus – and gave it a pretty good go at trying to persuade us that the finance deal was a good idea, but I’m leaning more towards keeping it all separate. That sort of deal is inevitably totally confusing and as a result probably much the better deal for the dealer. Not that I’m complaining – I did somewhat skewer them on the Golf as it was the end of September and the salesman was within a few sales of wining a prize for salesman of the month, so it’s only sporting to give them a chance to sell us their credit agreement.

So are we tempted – I think so. Not least because it means I can finally get rid of the Focus and end my increasingly frustrating relationship with Reg Vardy.

Reg Vardy or Evans Halshaw – Just the Same

When the reminder that our Focus needed servicing a couple of weeks ago, we found out that our local Ford dealership which was Reg Vardy had now become Evans Halshaw following their merger with Pendragon PLC. It doesn’t seem to have made that much of a difference.

The car was in for it’s MOT and service. Last year listed on the warnings list was worn brake pads, which Beth highlighted when she dropped the car off. This time around there was no mention of the brake pads, nor were they changed. Were they wrong the last time or this?

Just to further build confidence, they also highlighted that there was a problem with the headlamp alignment on the nearside. This is the headlamp that is impossible to change, so the only people who have touched the lamp are the technicians at Reg Vardy/Evans Halshaw who are supposed to realign the lights after the change – the whole reason a dealer has to do the bulb change in the first place. Another issue they highlighted was that the air conditioning had never been recharged – it has, a couple of years ago – and it was Reg Vardy/Evans Halshaw that did it – apparently that error is down to the new computer system.

As a result of the headlamp issue I’d already decided to not get another Ford, however after this effort, particularly them trying to charge me to put right something they didn’t get right in the first place, I’m certainly considering whether another garage would be in order.